Information about us
www.plantspares.co.uk is a website operated by Selwood Ltd.
We are registered in England & Wales under company number 494547 and with our registered office at Bournemouth Road, Chandlers Ford, Eastleigh, Hampshire, SO53 3ZL.
Our VAT Number is GB 188 7246 15
CONDITIONS OF SALE
By placing an order through our website, you warrant that you are legally capable of entering into binding contracts.
Definitions and Law
The complete Contract is the document or documents that set out the terms and conditions and all other details relevant to a particular transaction and is herein after referred to as 'the Contract'.
The goods sold by the Seller to the Buyer. Shall hereinafter be referred to as 'the Goods'
The person, firm, company, corporation or public authority shown as the invoicee is 'the Buyer'.
The parties to the Contract are the Seller of the Goods and the Buyer.
The person, firm company, corporation or public authority responsible for the delivery of the Goods to the delivery address, including the Seller when the Seller delivers, shall, hereinafter be referred to as 'the Carrier'.
The person, firm, company, corporation or public authority to which the Goods are delivered when it is not the Buyer is hereinafter known as 'the Recipient'.
This contract shall be governed by and construed in accordance with the law of England.
How the Contract is Formed between you and us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order and we will not be obliged to accept an order unless all details requested on the order have been entered correctly.
Risk and Title
The Products will be at your risk from the time of dispatch.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
The Buyer or Recipient on behalf of the Buyer, shall receive and unload the Goods and shall check the same for quantity and condition. If there is a shortage or if the Goods are, in an unsatisfactory condition, the Buyer or Recipient must so endorse the Sellers delivery document and must contact the Seller directly within 3 days of delivery. If this condition is not observed, no claim In respect of shortage or of unsatisfactory condition of the Goods will be accepted. This condition does not affect the statutory rights of the Buyer.
Price and Payment
The price of any Products will be as quoted on our website, except in cases of obvious error.
All prices and transactions will be in UK £ Sterling.
These prices include VAT but exclude delivery costs, which will be added to the total amount due as detailed on our website.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
We reserve the right, by giving notice to you, the buyer, at any time before delivery to increase the price of the goods to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).
In the unlikely event of there being such an increase in the price of the goods you, the buyer, shall be entitled to cancel the order at any time before delivery.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Payment for all Products must be by credit or debit card or other means accepted by our check-out process. By placing an order, you, the buyer, consent to payment being charged to your credit or debit card account or any other method of payment processed by our check-out procedures.
Goods are released for dispatch after confirmation of received payment, Goods are dispatched and delivered via carrier service where signature for receipt is required unless otherwise instructed, Usual delivery time from receipt of order is 2 to 5 working days, in the event of a delay a representative will contact you by phone or email to discuss terms of delivery or cancellation of your order.
Availability and Delivery
We will deliver the goods to the address as listed by you, or to an alternative address as agreed between us. A valid signature will be required on delivery of the goods to you, should it be delivered by a carrier.
We will normally expect to make delivery to you within 2 - 5 days of receipt of your order. In the event that we are unable to deliver any item on your order within 2 - 5 days of receipt of your order, we will give you the option of cancelling your order for that item.
Our Refunds Policy
If you have ordered wrong:
If you made an error and ordered the wrong products (from the items that have listed prices on our web pages; not special quoted products), We will be unable to take these item back as a return.
Within thirty (30) days of receiving your order, if any product proves to be defective, please contact us immediately. Please DO NOT return the product back without contacting us first and receiving an Return Note Number and the necessary return instructions. After receiving the defective merchandise, we will test it if need be, if the product is deemed to be at the correct standard you will need to arrange carriage for a redelivery at your cost. If the product is deemed to be defective we will arrange a non-defective replacement product.
Our website offers Plant spares and related products for sale to you at the prices quoted therein.
All photographs of the Products and Product images are for illustrative purposes only.
Products may be updated and improved by us or by our suppliers without product illustrations being updated.
At certain times the colour of products may differ from the product illustrated.
Our Right to vary these Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products
We store and process customer data in accordance with the current legal requirements of the Federal data protection law, the telecommunications laws and the teleservices protection law, We use customer data for the sending of newsletters, emails and leaflets from our own company which can be cancelled by the customer at any time, customer data and details are not passed on or sold on by SELWOOD LTD.
The copyright in the material contained in this website and any trademarks and brands included in that material belongs to Selwood Ltd or its licensors.
We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.
All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods.
For countries outside of the United Kingdom, Republic of Ireland, Channel Island and Isle of Man, please ensure you contact the seller before placing an order as an additional cost will be charged for carriage to countries outside of the sellers region.
International Buyers (Customs)– Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.